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What is Digital Customization? How Can It Help Businesses?

/ , , / Zoho One, Digital Marketing, Zoho

The business owners of today often find it challenging to keep pace with the evolving digital landscape. If you are curious about how your business can stay dynamic and relevant in the present age then you must remember that digital transformation is the key. The fact is that businesses that embrace it quickly will survive as the most successful ones.

That said, there is a catch and that is the fact that digital transformation is not enough. To make sure that you thrive, it is important to build a business that is digitally customizable and ever-catering to the needs of the customers. However, how do digital transformation and customization translate into business success? 

What must be thought about is the fact that digital transformation is merely a fancy term for moving to the cloud or is it meant to take a specific towards an empowered business strategy. In case you are still wondering how to understand more about digital customization then you must not fear. 

In this blog, we will try to know more about why digital customization helps a business thrive and be prepared for the future. Let’s delve further into details and know more about digital customization.

What is Digital Customization?

The meaning of this term is to understand the process of using digital tools and technologies for customizing services, user experiences, and products so that they meet the specific requirements of individual customers. This is a process that can involve collecting data about consumer behaviour, preferences, and demographics through different channels including mobile apps, social media, and websites.

The data analysis can be done through algorithms and artificial intelligence to generate insights that are capable of delivering personalized markets, customized services, and product recommendations. This digital customization can be achieved by customizing cloud-based software solutions for meeting the needs and workflows of a business. 

Cloud software solutions are specifically designed to be configurable to become comfortable while allowing businesses to customize everything from user interfaces to data fields. The customization can be achieved using a wide range of tools and interfaces offered by cloud software vendors including APIs, graphical user interfaces, and scripting languages. 

Tools Required for Digital Customization

1. Customizable CRM

To ensure that businesses customize digitally, a CRM application is needed that can be molded for meeting your needs. You must be able to add custom fields for recording additional customer data, create customized workflows for automating tasks, and set up personalized automation rules to trigger actions based on customer behaviour. 

For instance, the CRM must allow you to create a custom field that captures the customer’s preferred communication channel and use that information for personalizing communication. Some options that are available are Salesforce, Zoho CRM, HubSpot CRM.

2. Third-Party Application Integration

Integration with third-party applications is necessary for the digital customization of a business because that allows you to connect software tools and services that are commonly used for a business. 

In case you use a CRM tool for managing sales and customer relationships, you might even want to integrate it with an email marketing tool for automating email campaigns. When you do this, you can segment customers based on their behaviour and send targeted messages on the basis of their interests and preferences.

Just like this, in case you use accounting software for managing finances, you might want to integrate it with CRM tools for tracking invoices, payments, and other financial data in one place. 

After doing so, you will get an improved understanding of cash flow, revenue, and expenses and make informed decisions about a business. The popular integration platforms are Zoho Flow, Microsoft Power Automate, Zapier, etc. 

3. Data Management

The software used for businesses must allow you to collect, store, and manage business data in a central location. When you have a unified data management system, you can get an effective view of business operations, performance tracking, and data-driven decisions. 

For instance, when you operate an online store, you can effectively use a unified data management tool for tracking sales, customer data, and other business metrics. When you do this, you can get insights into your sales performance, identify trends, and optimize inventory management. 

The tools can help in automating business processes by eliminating any need for manual data entry and decreasing errors. For example, when you use a CRM tool, you can integrate it with accounting software for syncing customer data automatically, generating invoices, and collecting payments. Some popular data management tools are Zoho One, Salesforce, and Tableau.

4. Workflow Automation

Workflow automation can be customized for fitting business needs and allow you to create workflows that can reflect business processes. Examples of workflows that can be automated also include lead nurturing where a new lead can be added to the CRM and automatically sent followed by emails that can provide information about a product or service. 

In addition, workflow automation also helps in order processing, customer service, and employee onboarding. There are multiple workflow automation tools that are available to be customized for fitting to your business needs. Some options include Zapier, Zoho Workdrive, Zoho Creator, IFTTT, etc.

5. Website Builder

Using a customizable website builder helps in creating a professional-looking website that can reflect a brand and meet specific business needs. It can include customizable templates, a drag-and-drop interface, SEO friendliness, and a mobile responsive design.

Some of the popular customizable website builders that are used widely in the market include Zoho Sites, Wix, and WordPress. 

6. Custom App Development

Custom app development is a feature that allows you to create software applications that are attuned to specific needs. Some of the advantages of custom app development can be customized to business needs so that a custom app is designed for a business and ensures that it meets specific requirements. 

Custom app development also helps in improving user experience as it is designed with the target audience in mind while proving a user-friendly interface that makes it simple for customers to access information that is needed and perform the tasks that are important.

Custom app development also provides scalability as it is designed to grow your business while allowing you to add new features as your needs keep growing. A couple of custom app development platforms used commonly are Zoho Creator, Microsoft Power Apps, Salesforce Lighting, etc.

7. Customer Service

This also offers high-quality customer support to customers irrespective of their location. A business can offer support via phone, live chat, social media, email, and other digital channels, etc. 

Remote customer service helps in improving customer satisfaction by responding quickly to customer inquiries and providing timely and effective support. This also helps in improving customer satisfaction and loyalty. 

Other than this, remote customer service helps in accessing a wider customer base, it is cost-effective and also provides much better flexibility. Some of the popular customer service platforms for businesses include Zoho Desk, Freshdesk, and Zendesk. 

How Does Digital Customization Help Your Business?

1. Delight Your Customers with Personalized Experiences

Meeting customer expectations is an important aspect of any successful business and the truth is that digital customization can help in achieving this. When you gather data about a customer’s preferences and behaviors, it becomes simple to customize products and services to their needs.

Online retail platforms use customer data to recommend merchandise that people might be interested in on the basis of their browsing and purchasing history. Streaming services such as Netflix also use data for recommending shows and movies that can appeal to users and by offering personalized experiences, businesses can increase customer satisfaction.

2. Innovate and Grow Your Business with New Products and Services

Digital customization also helps in powering innovation by allowing businesses to create new products and services that can cater to customer needs. For instance, the shoe brand Adidas launched a customizable service that allows customers to design their shows on the Internet. 

Using digital customization tools, customers can now choose the colours, materials, and design features of their shows which further results in a personalized product that can meet the requirements of the customers completely. 

3. Stay Ahead of the Competition with Personalized Offers and Recommendations

As technology continues evolving, businesses that fail to adopt new digital customization methods can be prone to the risk of falling behind their competitors. Businesses can use AI and machine learning technologies to analyze customer data and find patterns and trends that may not offer instant results.

When businesses stay ahead of this trend, they can create new opportunities for their growth and maintain their competitive advantage as well. 

4. Improve Efficiency with Automated Tasks and Streamlined Workflows

Digital Customization also helps businesses in improving efficiency as it automates repetitive tasks and streamlines workflows as well. For instance, companies can use software tools for automating data entry and for customer support tasks as well as which helps in freeing up employee time for focusing more on strategic initiatives. 

In addition, businesses can customize software solutions for meeting specific needs that can further ensure workflows are customized to meet specific requirements and are as effective as possible.

5. Distinct Customized Offers & Personalized Recommendations

The process of digital customization helps businesses to differentiate themselves from competitors by providing specific products and services that are customized to their needs. Some of the food delivery services also offer customers the ability to customize orders by adding and removing ingredients. 

In addition, beauty retailers also offer personalized recommendations based on customer skin types and beauty preferences. A range of these personalized experiences helps businesses to set themselves apart from their competition and even attract new customers.

6. Adapt to Changing Market Conditions with Flexible Solutions

The possession of digital customization can also be helpful for businesses to maintain flexibility as they keep growing and evolving. 

For instance, businesses can use cloud-based software solutions that can get customized and scaled to meet specific business needs. The flexibility allows businesses to become comfortable with changing market conditions as required.

7. Improve Collaboration with Effective Communication and Sharing

Digital customization also helps in improving collaboration by offering employees tools and resources that should be used for working together effectively. Businesses can use project management software for streamlining communication and ensuring all team members are on the same page. 

In addition, businesses can also customize communication platforms for meeting specific needs and ensuring that the team members are sharing information easily and effectively. This results in effective project work and meeting deadlines quickly. 

8. Target Your Marketing with Personalized Messages

Digital customization helps businesses to create targeted marketing campaigns that can be tailored to individual customer needs and preferences. For instance, businesses can use customer data for creating personalized email campaigns and social media ads that speak directly to interests and behaviors. 

By offering personalized experiences, businesses can increase the efficacy of their marketing campaigns and achieve a better return on investments.

Zoho One For Digital Customization

After exploring the different tools required for the digital customization of a business, it is clear that having a unified solution is the way to go. Using various stand-alone software applications can somewhat prove to be inefficient which is why Zoho One is the best solution. 

Zoho One is an all-in-one and unified cloud-based software suite that is capable of offering over 45+ applications including key tools for digital customization. With the adoption of Zoho One, you can customize your business, manage unified data, automate workflows, build a customizable website, develop custom apps, and provide remote customer service as well.

Digital Customization: A Win-Win for Businesses and Customers

Digital customization has the ability to directly benefit business owners by allowing them to collect and analyse data and customize project management tools, set fixed goals, streamline operations, and improve customer experience.

By using digital customization, business owners can gain insights into their business performance and stay focused on what is important which is growth. Starting from personalized recommendations to targeted marketing campaigns, digital customization can help businesses achieve objectives and become successful in the present business environment.

In case you own a business and wish to streamline your work so that it gives you better results then you must understand that digital customization is of immense importance. Zoho provides a suite of applications that are practical, efficient, and cost-effective for digitally customizing a business.

Get in touch with the expert Zoho consultants at Encaptechno to know more about how Zoho applications can transform your business for the better after the implementation of Zoho applications.

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Zoho One Your All-in-One Business Management Software

Zoho One: Your All-in-One Business Management Software

/ , , / Zoho, Zoho One

Business management software is a tool that comprises different modules for running a business from end to end. It helps with sales, marketing, analytics, productivity, HR, employee management, collaboration, back-office tasks, and also document storage needs. 

Zoho One Your All-in-One Business Management Software

The modules do not have to be siloed but they can actually be used for carrying the context forward while transitioning from one process to the next. Now the thing is that it is of absolute importance to choose a business management software correctly. 

While using a unified business management software, you are actually choosing a platform that can be used as a source of productivity and convenience. In case you are a business with multiple employees that work in silos but also collaborate then business management software can be used for simplifying the process of working on specific and group projects.

Zoho One for example is one of the best business management software that is used by over 50,000 organizations. It is safe to say that it is the only business management software that a business may ever need. In this blog, we will understand why that is but before that, let us first get to the basics of what is business management software.

Why Use a Business Management Software?

Business management software can actually be used for empowering employees with tools needed for working easily and effectively. Good quality business management software must always include productivity tools, communication tools, collaboration tools, project management tools, asset management tools, office management tools, end-to-end business tools, etc.

The on-premise and cloud options exist simultaneously for business management software. Based on the size of a business, you are allowed to choose any one option. A cloud-based business management software can be used for small businesses and it comes with simple navigation, self-learning materials, customization options, customer support, reliability, integration compatibility, etc.

If you are tired of running your business on complex and disjointed solutions that take your energy and time away then Zoho One can be the right solution. It is an operating system for businesses that ensures that all business processes run like clockwork. If you stay focused on your goals then the implementation of Zoho One will ensure that you achieve them.

Zoho One is a journey of over 15 years in the making. It was launched with 35+ apps – both mobile and web but today it has reached over 45 apps and services. It is best to say that Zoho One is an operating system that continues to add value by way of apps, services, and platform extensions at an affordable cost. 

Related Read: How Zoho One is a Game Changer for Your Business?

What is Zoho One and How Can It Help Your Business?

Zoho One is a collection of over 45+ unified and cloud business applications that create complete business management software. It can often go above and beyond business management software and work as an operating system for a business. 

Zoho One has the potential to work very well for small, medium, and even mid-market enterprises. It is best to describe it as a comprehensive cloud-based business management software. You can use Zoho One for seeing important business metrics at just one glance, for working on the cloud, managing overall operations, and restricting or allowing access to users and permissions as needed.

There are some unique features of Zoho One that all businesses should know. We will mention them below one by one. 

1. Artificial Intelligence

Zoho One comes with an AI assistant called Zia that can help the sales team with predictive sales and searching for things such as a customer or a conversation with an employee in full context. Zia can be used for automating frequently repeated workflows, ensuring correct grammatical suggestions while writing, and providing translation services. Businesses can also embed the Zia bots and show recommended products on their websites.

2. Business Intelligence

Zoho One helps in generating reports easily, finding problems in sales and support, analyzing common trends, and generating valuable insights from spreadsheets with Zia’s business intelligence.

3. Integrate, Extend, and Create Apps

Using Zoho One, you can integrate and customize applications for enhancing the functionality of existing applications. You can also establish specific connections with other apps that are suitable for a business and create applications for making a specific functionality available. 

4. Unified Messaging

Zoho One has an internal chat software that can ensure easy communication within an organization. Its use can be improved when the chat becomes accessible across any kind of application in the company management system as in Zoho One. You can effectively communicate, create groups, and even solve problems in real-time without depending on email completely. You can plan, communicate, and execute just what you need to at the right time.

5. Telephony

The phone systems being used for external calling can be effectively integrated with Zoho One using PhoneBridge. This gives your teams a click-to-call function, important contextual information, and much more.

6. Single Sign-On and Access Management

It is possible to give access to multiple users and also define their roles and permissions just as you wish. You can appoint a central administrator who is in charge of adding employees and giving them permissions. A single sign-on can be helpful to users for using their credentials for all applications. 

7. Deployment and Migration

Zoho One is a cloud-based platform that offers you wide freedom of using the solution completely without ever needing to consider security issues or maintenance problems. It comes with back-end installations, updates, setups, and repairs that can be taken care of properly. Zoho One can also be deployed on MacOS, iOS, Windows, Linux, and Android platforms. The training material and access to the implementation partners as needed are also offered easily. You can effectively migrate from other software while importing your data easily.

What is Zoho One and How Can It Help Your Business

Zoho One Is Much More Than a BMS

Zoho One works in ways that effectively retrieve all the data, documents, and contacts and this is exactly where a unified user interface is helpful. Other than just being context-aware, this helps in saving a lot of time because the data that is needed is already available when you want it. 

With the use of Zoho One, you can effectively switch between applications without losing any context. There are never any significant concerns about data breaches even with high privacy levels and security. You can also experience better employee management along with talent and workforce management and chats can be easily integrated into each app which helps employees communicate better without losing sight of important work.

App applications under Zoho One are pretty consistent in their approach when it comes to usability and design. What this means is that the learning curve is decreased and different functionalities can be used from other applications so that the data flows smoothly wherever it is needed. You can cover the all scenarios of functions that a business can possibly need as a prerequisite with Zoho One.

Zoho One helps to complete the below-mentioned things. 

1. Sales

Zoho One helps in selling across channels by using CRM, email, and social media. You can effectively access everything on mobile devices and carry out your business activities on the go. Star by defining your sales processes, using business intelligence for convenience, creating quotes, estimates, sales orders, and invoices, and you can also enable digital signatures.

2. Marketing

Zoho One can be used for optimizing both online and offline marketing campaigns. You can effectively get access to a website builder using Zoho One. It also enables improved A/B testing, visual analytics, email marketing, custom website forms, surveys, live chat, live online events, office suite, marketing automation, team messaging, project management, etc.

3. Support

It is possible to create multi-channel support for interacting with your customers and addressing their needs effectively. Zoho One helps in improving your support operations by using email, social media, live chat, self-service portals, remote assistance, process automation, phone, business intelligence, customer happiness, artificial intelligence, CRM, and team communication platforms. 

4. HR

The human resources-based applications help in filing job openings, resume parsing, carrying out interviews, sending offer letters, onboarding new employees, creating company-wide policies, tracking in and out timings, and managing time off. In addition, you can also create a collaborative office culture with a cloud office suite and a social network which helps in ensuring a good employee experience overall. Starting from finding new talent to scheduling interviews and onboarding successful candidates, Zoho’s HR management tools bring better results to an organization.

5. Accounting

Zoho One helps in getting seamless access to financial reporting tools, connecting bank accounts, tracking assets and liabilities, creating estimates and invoices, collecting payments, etc. In addition, it also helps in tracking payables and expenses, managing purchase orders, tracking the work performance of employees by geo-tracking, managing expenses, allowing time tracking for project-based employees, and managing recurring subscriptions. Starting from invoicing to order management and accounting, you can get your company’s financial processes organized with Zoho One.

Zoho One Is Much More Than a BMS

6. Operations

Zoho One offers applications that help in managing orders, performing multi-channel selling, managing warehouses, and accessing project-based billing with operation applications. The applications also help in enjoying better resource utilization, and project management in agile, waterfall, and task boards. The applications can give your customers better access to the client portal, online store, and subscription-wise billing. Moreover, you can create custom applications as well. 

7. Productivity

Zoho One helps in boosting business productivity by allowing the team with an office suite of writing, spreadsheets, and presentation software. It also offers digital signature, note-taking features, and password storage.

8. BI/Analytics

Zoho One offers applications that can draw purposeful and actionable insights from business data using effective business intelligence and analytics tools. You can create attractive visualizations and auto-generate reports from the data.

9. Collaboration

Zoho One offers applications that help in better project collaboration, assigning tasks, discussing ideas, and hosting company-wide meetings. You can also work on shared documents, team upskilling and training programs, online conferences, and remote working tools.

10. Communication

Communication is one of the most important pillars of effective business management. Be it communication between teams, within teams, or with customers, the right set of tools makes it possible to communicate effectively. Zoho One comes with capabilities that help in consistently staying in touch and communicating with the team members with integrated chat and emails. 

Related Read: Top Reasons to Choose Zoho One for Your Organization

What Makes Zoho One The Best Business Management Software?

Zoho One is a good business management software because of the below-mentioned highlights. 

  • You can effectively store all your data in Zoho’s data centers which then ensures complete privacy and security. 
  • Zoho One also allows full-stack ownership of the platform, applications, and many services. 
  • Zoho One helps in saving more time because it helps in onboarding easily, driving business operations, fostering better company culture, collecting business insights, and automating business processes.
  • Zoho One helps in adding more functionalities by integrating with the preferred third-party applications with the use of Zoho Marketplace.
  • By using Zoho One, you can ensure no disruption in business operations with a proven uptime of over 99.99%.

Conclusion

Zoho One checks all of the boxes as an important and multi-level operating system for running a business. It is much more than business management software because it allows you to scale up your business while also giving you better avenues to run all possible business operations.

In case you haven’t already then you must switch to Zoho One so that you can help your business realize its complete potential. Get in touch with expert Zoho Consultants at Encapechno who can help you level up your business with the implementation of Zoho One at the earliest.

Zoho One implementation services - Get in touch

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